Annette Morris
Senior Relationship Manager, Building Management Australia

Why it makes a difference having a relationship manager

The professional management of any building involves a committee of people – literally. In addition to an Operations Manager and an on-site Building Manager, there are strata managers and owner strata committee members.

As each player has a different focus and responsibilities, a Relationship Manager plays an essential role as a communication conduit, enhancing the flow of communication and sharing of information, and ensuring everyone is ‘on the same page’ with expectations and results.

“With a Relationship Manager on board, silos are eliminated and cross-functional teams created,” says Building Management Australia’s Andrew Veron.

While the main focus of the Relationship Manager’s role at Building Management Australia is nurturing strong relationships, it’s also about building trust with all players, to give them the confidence to share information that’s vital to high quality building maintenance and management. “Trust is built by being in regular contact with all parties and quickly responding to requests and concerns,” says Annette Morris, Building Management Australia’s Senior Relationship Manager.

In addition to maintaining effective communication channels between all parties, a Relationship Manager also plays a vital role in building management by:

Being an intermediary between all parties to expedite the implementation of improvements and requests and rectification of issues. A Relationship Manager liaises with all parties to help ensure an optimal result.

Matching the right Building Manager to the right building. Building Managers play a vital role in the long-term success of a building as they are responsible for maintaining inviting, desirable, and efficient living and workspaces. “Our Building Managers know their buildings inside and out and are a direct link to the owners and residents of each building. Our Relationship Manager Annette Morris knows each of our Buildings Managers – their abilities and personalities – and has input into which building they are assigned. “On occasion, she has swapped managers to achieve a better fit,” says Veron.

An impartial sounding board: As a Relationship Manager is not part of the Strata Management company or the Owners Corporation, they can be a more impartial sounding board when requests and concerns are raised. “We also help ensure everyone is aware of each other’s requirements and priorities, which can fast-track results,” adds Annette.

A ‘detective’: Annette says one of her roles is investigating ways to improve the management and maintenance of each building, particularly to reduce costs and enhance residents’ lifestyles. “By talking, listening, and doing a little ‘detective’ work, I pull back the layers to see where improvements can be made,” she explains.

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Building Managers provide a variety of services that help create a more convenient, efficient and cost-effective building. Strata buildings that have numerous lots – residential, commercial, retail – have an increased amount of traffic and activities which require a professional building manager to oversee and mitigate.

The costs of employing a single building manager can be significantly smaller than contracting individual roles simultaneously. Additionally, the costs of maintaining a building are additionally less than repairing problems. Having a service that helps preserve and enhance your most valuable asset is a smart investment.

Building Managers organise, control and delegate the strategic and operational management of a building. They are based on-site with a dedicated office from where they manage contractors and suppliers carrying out maintenance and upgrades and provide services such as security, cleaning, and property maintenance. Building Managers can issue keys, accept parcels and manage the adherence of the occupants to the registered by-laws.

Bmaus can assist the owners’ corporation with:
– The management of common property
– Controlling the use of common property by tradespersons and other non-residents
– The maintenance and repair of common property
– Duties such as concierge, security and cleaning

Building Managers usually manage strata buildings greater than 70 lots, however, they can manage smaller strata on a part-time basis at the Strata Committee’s discretion.

Strata Managers take direction from a building’s strata committee and their role involves duties similar to those of a banker, administrator and lawyer. Strata Managers manage the funds of the building’s owners, issue levy notices, pay contractors, and ensure the owners are complying with strata laws.

Building Managers are appointed by members of a Strata Committee. They are appointed at an AGM or EGM and are administered by the Strata Committee via a Strata Agent.

The Strata Committee of the owners corporation represents owners or owners’ nominees. It is responsible for the day-to-day running of the strata scheme and is elected at each annual general meeting (AGM). The owners corporation decides the number of strata committee members for the coming year at each AGM. An owners corporation may also employ a Strata Managing Agent and/or Building Manager to carry out some, or all, of the responsibilities of the strata committee.

Bmaus can provide a full-time or part-time Building Manager. Your building’s size, amenities and management requirements, as well as your budget, largely determine whether you require a full-time or part-time Building Manager.
Bmaus’s building management contracts are for a minimum of two years.

We create a tailored quote by discussing your tenant’s requirements and by conducting an on-site scope of work to assess your building’s maintenance and management requirements such as security, cleaning, coordinating/overseeing repairs and renovations, provision of valet parking, concierge, and/or mail/parcel management, and facilities maintenance such as gardening and maintenance of amenities such as gyms and/or swimming pools.

Yes, our Building Managers are experienced in managing buildings that have a mix of residential and commercial lots. Each of our managers has a strong understanding of the different tenant and operational requirements of mixed-use buildings.
Yes. All building management contracts can be redetermined as needed. Changes quite often occur in the first year of management as the building’s requirements become more fully known.
Ultimately, our Building Managers report to the strata committee, usually via the Strata Manager. Bmaus provides a comprehensive and thorough report on the building’s activities, which is issued either monthly, quarterly or biannually depending on the Strata Committee’s needs. In addition to the reports and the Building Managers, we also have a relationship manager and general manager who are always on-hand to provide support.
Bmaus has managers who work on the weekends, and some buildings have split shifts with two managers performing a total of 12 hours of onsite management. As always, we adapt services to meet the needs of the building and our clients.

Bmaus has managers who operate as full-time managers, part-time managers and, in some instances, a combination of remote and onsite managers. As with all our services, we tailor the manager’s hours to meet the needs of your building.

Bmaus employs several ‘floating’ / ‘relief’ Building Managers who are acquainted with your building and its operation and maintenance requirements. This ensures a continuity of quality service during times of leave.

Taking Building Management to a new level

Professionalism is key

Bmaus is an integrated building and facilities management company that has evolved to meet the needs of today’s strata buildings.

Most importantly, we understand we are a services company entrusted with the care and comfort of your homes.

With this in mind, we offer highly professional Building Managers with the necessary skills and aptitudes to meet the needs of your strata, from the simplest to the most complex.
Bmaus is the solution you’ve been looking for.

Our team members have strong expertise and experience in the following:

• Compilation of building defects
• Control of key and access systems
• Management and audit of security operations
• Supervision of communications systems
• Operation of concierge and reception service
• Reporting and advising the owners corporation of all building issues
• Supervision of contractors
• Control of furniture and goods entry and exit
• Enforcement of by-laws and rules relating to the property
• Attending owners corporation and other relevant meetings

To find out more about our services and how we can improve your building’s management, please contact us on 02 8356 7127 or email

We look forward to being an integral part of your building’s success!

Level 1, 23-25 Bay Street
Double Bay, NSW 2028.

02 8356 7127

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