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The World Tower power outage – April 2021

The Situation
In April 2021, Ausgrid informed the World Tower Management of two overnight power outages of five hours each, from midnight to 5am, to conduct maintenance work on circuit breakers in Liverpool Street, in Sydney’s CBD.

The building’s electrical contractors reported that the first evening outage would halt the power to all shared essential facilities and systems, including foyer lights, 12 lifts, water booster pumps and carpark entry/exit doors, and the second evening’s outage would affect supply to the units only.

The Challenge
Our Building Management team faced a number of challenges to maintain a safe and secure building for thousands of people and achieve an issue-free shutdown and restart of all the systems and machinery that service the Tower’s low-rise apartments.

The Solution
As the biggest challenge was to get the emergency and shared services running during the first evening power outage, to overcome this the Building Management committee conducted multiple meetings to create a comprehensive outage management plan that included:

• engaging contractors to work through both nights
• teaming up electricians with lift technicians to ensure one lift out of the 12 lifts would operate during the outage
• hiring additional security personnel to be positioned at the main entry door, lifts, fire stairs and carpark levels during both outages
• organising electricians to shut off the main cold-water supply to the building from the main circuit breakers in order to avoid damage to the pumps
• engaging a fire company to ensure all emergency services were running smoothly during the time of the outages
• purchasing around 500 rechargeable portable light to place at all levels to ensure adequate lighting for residents and hotel occupants
• requesting residents with medical conditions make alternate arrangements for the duration of the power outages
• notifying residents that one lift would be in operation for emergency purposes only during the outage, and advising them to store sufficient water before the outage as the water supply would be impacted, to isolate all electrical appliances within their units before the outage, and to make arrangements for perishable goods stored in freezers.
• Building Management Australia’s General Manager to be onsite for the duration of both power outages to oversee the shutdown and start-up of all the building’s facilities

The Result
The extensive preparation and planning by the Building Management team resulted in smooth, incident-free power outages. During both outages, a high level of security and safety was maintained and residents were prepared for the temporary change in conditions. With Bmaus’ General Manager and specialist trades on site throughout the outages, all the systems successfully shutdown and restarted, returning immediately to normal operation.

Testimonials

The BMAUS management staff have always been available to us ‘24/7’. Their track record for this has been impeccable. Given the size of our building it is critical to have an instant response to issues as they arise.
Miranda MillerWorld Tower
Just wanted to reach out and thank the BMA team. Working with BMA has been an absolute pleasure from the outset. Your high level or experience and professionalism have ensured we no longer have to be concerned with the day-to-day maintenance or management of our building.
Mathew CorderoyElysee Apartments
I am extremely happy with the level of service provided by Building Management Australia. It’s refreshing to see a building manager being so well supported by senior management. The after-hours service is invaluable and gives us peace of mind knowing that emergencies are dealt with promptly. I am also keen to note our appreciation of the detailed monthly building reports circulated to the Committee and Strata. This keeps everyone abreast of key activity and assists with forecasting for upcoming works.
Mimi DinhStratawide Management
As Building Managers, I have found Ben and his team to be very approachable, proactive and always engaged with us and our client. I have found BMAUS’s reports provide great value and attention to detail to our client and its stakeholders. I have no hesitation recommending BMAUS to any of their prospective clients.
Felix LaiBCS Strata Management
As the strata manager for a large mixed scheme BMC in the city, I can testify that Chris from BMAs appointment as the BM for the residential scheme, has been a game changing advantage for the Owners Corporation. BMA’s client relationship management, attention to detail and proactive attitude has been an asset not only to the Owners Corporation, but to our office as the strata managers for the building.
Riley BriggsSTM
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Address:
Level 1, 23-25 Bay Street
Double Bay, NSW 2028.

Phone:
02 8356 7127

E-mail:
info@bmaus.com.au

CREATING A BENCHMARK
OF EXCELLENCE

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Building Managers provide a variety of services that help create a more convenient, efficient and cost-effective building. Strata buildings that have numerous lots – residential, commercial, retail – have an increased amount of traffic and activities which require a professional building manager to oversee and mitigate.

The costs of employing a single building manager can be significantly smaller than contracting individual roles simultaneously. Additionally, the costs of maintaining a building are additionally less than repairing problems. Having a service that helps preserve and enhance your most valuable asset is a smart investment.

Building Managers organise, control and delegate the strategic and operational management of a building. They are based on-site with a dedicated office from where they manage contractors and suppliers carrying out maintenance and upgrades and provide services such as security, cleaning, and property maintenance. Building Managers can issue keys, accept parcels and manage the adherence of the occupants to the registered by-laws.

Bmaus can assist the owners’ corporation with:
– The management of common property
– Controlling the use of common property by tradespersons and other non-residents
– The maintenance and repair of common property
– Duties such as concierge, security and cleaning

Building Managers usually manage strata buildings greater than 70 lots, however, they can manage smaller strata on a part-time basis at the Strata Committee’s discretion.

Strata Managers take direction from a building’s strata committee and their role involves duties similar to those of a banker, administrator and lawyer. Strata Managers manage the funds of the building’s owners, issue levy notices, pay contractors, and ensure the owners are complying with strata laws.

Building Managers are appointed by members of a Strata Committee. They are appointed at an AGM or EGM and are administered by the Strata Committee via a Strata Agent.

The Strata Committee of the owners corporation represents owners or owners’ nominees. It is responsible for the day-to-day running of the strata scheme and is elected at each annual general meeting (AGM). The owners corporation decides the number of strata committee members for the coming year at each AGM. An owners corporation may also employ a Strata Managing Agent and/or Building Manager to carry out some, or all, of the responsibilities of the strata committee.

Bmaus can provide a full-time or part-time Building Manager. Your building’s size, amenities and management requirements, as well as your budget, largely determine whether you require a full-time or part-time Building Manager.
Bmaus’s building management contracts are for a minimum of two years.

We create a tailored quote by discussing your tenant’s requirements and by conducting an on-site scope of work to assess your building’s maintenance and management requirements such as security, cleaning, coordinating/overseeing repairs and renovations, provision of valet parking, concierge, and/or mail/parcel management, and facilities maintenance such as gardening and maintenance of amenities such as gyms and/or swimming pools.

Yes, our Building Managers are experienced in managing buildings that have a mix of residential and commercial lots. Each of our managers has a strong understanding of the different tenant and operational requirements of mixed-use buildings.
Yes. All building management contracts can be redetermined as needed. Changes quite often occur in the first year of management as the building’s requirements become more fully known.
Ultimately, our Building Managers report to the strata committee, usually via the Strata Manager. Bmaus provides a comprehensive and thorough report on the building’s activities, which is issued either monthly, quarterly or biannually depending on the Strata Committee’s needs. In addition to the reports and the Building Managers, we also have a relationship manager and general manager who are always on-hand to provide support.
Bmaus has managers who work on the weekends, and some buildings have split shifts with two managers performing a total of 12 hours of onsite management. As always, we adapt services to meet the needs of the building and our clients.

Bmaus has managers who operate as full-time managers, part-time managers and, in some instances, a combination of remote and onsite managers. As with all our services, we tailor the manager’s hours to meet the needs of your building.

Bmaus employs several ‘floating’ / ‘relief’ Building Managers who are acquainted with your building and its operation and maintenance requirements. This ensures a continuity of quality service during times of leave.

Taking Building Management to a new level

Professionalism is key

Bmaus is an integrated building and facilities management company that has evolved to meet the needs of today’s strata buildings.

Most importantly, we understand we are a services company entrusted with the care and comfort of your homes.

With this in mind, we offer highly professional Building Managers with the necessary skills and aptitudes to meet the needs of your strata, from the simplest to the most complex.
Bmaus is the solution you’ve been looking for.

Our team members have strong expertise and experience in the following:

• Compilation of building defects
• Control of key and access systems
• Management and audit of security operations
• Supervision of communications systems
• Operation of concierge and reception service
• Reporting and advising the owners corporation of all building issues
• Supervision of contractors
• Control of furniture and goods entry and exit
• Enforcement of by-laws and rules relating to the property
• Attending owners corporation and other relevant meetings

To find out more about our services and how we can improve your building’s management, please contact us on 02 8356 7127 or email info@Bmaus.com.au

We look forward to being an integral part of your building’s success!

Address:
Level 1, 23-25 Bay Street
Double Bay, NSW 2028.

Phone:
02 8356 7127

General Enquiries:
info@bmaus.com.au