CREATING A BENCHMARK
OF EXCELLENCE
Warwick Burrows, BMAUS Car Park Manager
During the lockdown, the car-parking needs of frontline workers was prioritised
Warwick and his team provide a 24/7 valet service for residents of The Tower Apartments

Team commitment during a time of turmoil

How BMAUS banded together to ensure seamless valet service during lockdown.

Building Management Australia (BMAUS) has been providing 24/7 valet services for The Tower Apartments in Sydney’s CBD since 2013 – but it was during the lengthy COVID-19 lockdown in Sydney that the team showed how quickly they could ‘pivot’, implementing some innovative carpark management strategies to ensure residents had easy access to their cars.

The Tower Apartments, located atop the Swissotel in Market Street, is home to numerous high-profile reisdents, many of whom have key frontline roles in healthcare and other sectors. Which is why it was crucial to maintain continuity of valet service for all car-owning residents but especially for the building’s frontline workers.

“We needed to prioritise the car-parking needs of residents who are frontline workers – doctors, nurses and police officers – to ensure their cars were always positioned so they could exit quickly,” says BMAUS’ Car Park Manager Warwick Burrows.

Burrows realised he needed some new strategies to ensure residents weren’t going to be inconvenienced. “Our priority is also to make it quick and easy for residents to come and go,” he says. “We had to figure out a way to maintain a high level of service.”

Valet parking challenges

When it’s “business as usual”, Burrows and his team provide a 24/7 valet service, with the biggest daily challenge being choosing the right spots for cars to meet residents’ needs. “Residents’ needs change, so we have to be flexible and responsive,” says Burrows. “We also had standby team members in place as required.”

Burrows adds the residents’ cars are looked after from the moment they pull into the car park. “We ask them when they will next need their car and based on this, we choose the most appropriate spot. Then we store their keys securely in case we have to move them.”

Burrows and his team also liaise closely with The Tower’s concierge to help facilitate a smooth “getaway” for residents. “The concierge will often buzz down to tell us when a resident is planning to take their car out,” Burrows says. “Residents also feel more secure knowing me and my team are on-site 24/7. They like knowing they’re not driving into a deserted car park late at night.”

Maintaining service during lockdown

However, the lockdowns created additional challenges, the biggest one ensuring all the residents’ frontline workers could get their car out quickly and easily at any hour of the day or night. “In many other CBD apartment buildings, where there are more cars than spaces, cars can be parked in, making it impossible to get out and in some cases creating a gridlock. For frontline workers, it’s crucial they can get to work on time,” he says.

By the time Greater Sydney went into lockdown, Burrows had devised a plan that enabled residents to temporarily and easily manage parking on their own. It consisted of the following:

• Cars that definitely weren’t going to leave the car park were parked towards the back
• Frontline workers’ cars were positioned near the exit, and weren’t parked in
• The remaining cars were positioned so only one or two cars were blocking them but the owners shared their mobile numbers so they could arrange to move their cars as needed
• All keys were returned to the owners.

Another innovative solution Burrows came up with resulted from recognising a more effective way to keep track of residents’ car-park requirements was needed: he suggested a new computer system. “I helped develop software that enabled us to match a car’s registration number with the owner’s name, mobile number and apartment number,” he says. “Now, with just the resident’s name or apartment number, we immediately know which car is theirs and can get it ready before they arrive. The software also makes it easier to communicate with residents, and to keep track of their parking needs.”

Meanwhile, BMAUS Director Andrew Veron added all residents continued to enjoy personalised service and car-parking convenience throughout the lockdown, despite being short staffed. “Warwick and the team went above and beyond, ensuring frontline worker residents could always get their cars out quickly, and working longer hours to cover for team members in locked-down LGAs. We’re very proud of the team.”

COVID strategies deliver improved parking convenience

Following the lockdowns, it’s back to business but residents and the valet parking team are now benefiting from the new car-park management software. The team is also continuing to maintain a COVID-safe environment for residents by wearing masks in the common areas and having a QR Code at the check-in.

“We enjoy assisting residents, not just with parking and positioning their cars, but also by providing trolleys with baskets to transport their groceries and other items from their car to their apartments,” Burrows says. “As we have their keys, we often put things in their car for them. Our role is to make the residents’ lives easier.”

This year is Burrow’s 21st as The Towers Apartments’ Car Park Manager, and his seventh with BMAUS. “I came down from Coffs Harbour to fill a security role at the 2000 Sydney Olympic Games and never went back,” he says. “One thing my recent experience with lockdown taught me is that if there’s another one, I’m ready for it. The valet service we provide will continue to be as seamless as ever for our residents.”

In addition to valet parking and a secure 24/7 fully managed car park, the Tower Apartments features a concierge, pool, spa, sauna and steam room, beauty salon, gym, room service, restaurant, bar and private lounge, library, and function rooms.

BMAUS Proposal Request

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Building Managers provide a variety of services that help create a more convenient, efficient and cost-effective building. Strata buildings that have numerous lots – residential, commercial, retail – have an increased amount of traffic and activities which require a professional building manager to oversee and mitigate.

The costs of employing a single building manager can be significantly smaller than contracting individual roles simultaneously. Additionally, the costs of maintaining a building are additionally less than repairing problems. Having a service that helps preserve and enhance your most valuable asset is a smart investment.

Building Managers organise, control and delegate the strategic and operational management of a building. They are based on-site with a dedicated office from where they manage contractors and suppliers carrying out maintenance and upgrades and provide services such as security, cleaning, and property maintenance. Building Managers can issue keys, accept parcels and manage the adherence of the occupants to the registered by-laws.

Bmaus can assist the owners’ corporation with:
– The management of common property
– Controlling the use of common property by tradespersons and other non-residents
– The maintenance and repair of common property
– Duties such as concierge, security and cleaning

Building Managers usually manage strata buildings greater than 70 lots, however, they can manage smaller strata on a part-time basis at the Strata Committee’s discretion.

Strata Managers take direction from a building’s strata committee and their role involves duties similar to those of a banker, administrator and lawyer. Strata Managers manage the funds of the building’s owners, issue levy notices, pay contractors, and ensure the owners are complying with strata laws.

Building Managers are appointed by members of a Strata Committee. They are appointed at an AGM or EGM and are administered by the Strata Committee via a Strata Agent.

The Strata Committee of the owners corporation represents owners or owners’ nominees. It is responsible for the day-to-day running of the strata scheme and is elected at each annual general meeting (AGM). The owners corporation decides the number of strata committee members for the coming year at each AGM. An owners corporation may also employ a Strata Managing Agent and/or Building Manager to carry out some, or all, of the responsibilities of the strata committee.

Bmaus can provide a full-time or part-time Building Manager. Your building’s size, amenities and management requirements, as well as your budget, largely determine whether you require a full-time or part-time Building Manager.
Bmaus’s building management contracts are for a minimum of two years.

We create a tailored quote by discussing your tenant’s requirements and by conducting an on-site scope of work to assess your building’s maintenance and management requirements such as security, cleaning, coordinating/overseeing repairs and renovations, provision of valet parking, concierge, and/or mail/parcel management, and facilities maintenance such as gardening and maintenance of amenities such as gyms and/or swimming pools.

Yes, our Building Managers are experienced in managing buildings that have a mix of residential and commercial lots. Each of our managers has a strong understanding of the different tenant and operational requirements of mixed-use buildings.
Yes. All building management contracts can be redetermined as needed. Changes quite often occur in the first year of management as the building’s requirements become more fully known.
Ultimately, our Building Managers report to the strata committee, usually via the Strata Manager. Bmaus provides a comprehensive and thorough report on the building’s activities, which is issued either monthly, quarterly or biannually depending on the Strata Committee’s needs. In addition to the reports and the Building Managers, we also have a relationship manager and general manager who are always on-hand to provide support.
Bmaus has managers who work on the weekends, and some buildings have split shifts with two managers performing a total of 12 hours of onsite management. As always, we adapt services to meet the needs of the building and our clients.

Bmaus has managers who operate as full-time managers, part-time managers and, in some instances, a combination of remote and onsite managers. As with all our services, we tailor the manager’s hours to meet the needs of your building.

Bmaus employs several ‘floating’ / ‘relief’ Building Managers who are acquainted with your building and its operation and maintenance requirements. This ensures a continuity of quality service during times of leave.

Taking Building Management to a new level

Professionalism is key

Bmaus is an integrated building and facilities management company that has evolved to meet the needs of today’s strata buildings.

Most importantly, we understand we are a services company entrusted with the care and comfort of your homes.

With this in mind, we offer highly professional Building Managers with the necessary skills and aptitudes to meet the needs of your strata, from the simplest to the most complex.
Bmaus is the solution you’ve been looking for.

Our team members have strong expertise and experience in the following:

• Compilation of building defects
• Control of key and access systems
• Management and audit of security operations
• Supervision of communications systems
• Operation of concierge and reception service
• Reporting and advising the owners corporation of all building issues
• Supervision of contractors
• Control of furniture and goods entry and exit
• Enforcement of by-laws and rules relating to the property
• Attending owners corporation and other relevant meetings

To find out more about our services and how we can improve your building’s management, please contact us on 02 8356 7127 or email info@Bmaus.com.au

We look forward to being an integral part of your building’s success!

Address:
Level 1, 23-25 Bay Street
Double Bay, NSW 2028.

Phone:
02 8356 7127

General Enquiries:
info@bmaus.com.au