Our Senior Administration Manager, Lana Males, not only brings more than 10 years’ experience in administration to her role at Building Management Australia (BMAUS), but also a varied and wide skillset and a passion for excellence and teamwork.
At our Sydney head office, Lana works closely with General Manager Ben Mees and Senior Relationship Manager Annette Morris, providing administrative support, ensuring protocols are implemented and adhered to, and making sure our building managers have the support they need. “I act as a link and intermediary between the senior management team and our building managers,” says Lana.
Lana is in regular contact with BMAUS building managers, visits them on site to get updates, and organises and participates in fortnightly Building Managers’ Teams Meetings, where operational developments and issues are discussed and training on various workplace issues provided. Not only that, but she’s also responsible for keeping Building Management Australia’s database up to date and ensuring current information on buildings under management is quickly and easily accessed, which is vital when an issue needs immediate attention.
“Ben, Annette and our professional building managers – who I deal with on a daily basis – have made me feel like a valuable member of the team, all working together to achieve great results for our clients and the business,” says Lana.
Lana’s previous roles – as an Executive Assistant to the Contract Manager at a digital company, Customer Service Representative at Service NSW, Event Coordinator for leading expat network InterNations, and Project Coordinator at a building and construction firm – have given her strong customer service, client liaison and project coordination skills, which are proving invaluable in her current role at BMAUS.
“My decision to join BMAUS was motivated by the career opportunities offered by the industry. The building management sector is dynamic and growing and has a lot to offer, for my personal career satisfaction and development. I’m also considering gaining qualifications in building management and real estate,” Lana says.
BMAUS General Manager Ben Mees says Lana’s team spirit and her prior experience in event and project coordination enrich her role at BMAUS. “Lana also assists with the preparation of tender presentations, where her past experience in contract creation, management and negotiation comes to the fore,” he adds. “Her friendly, professional manner, excellent communication and team collaboration skills, and desire to continue to learn has quickly made her a valued part of our small, dedicated team.”
Lana thoroughly enjoys her role’s variety, the fact that “every day is different and interesting”, and how it gives her experience and insights into both the administrative side and on-site building management side. “I even enjoy that I am at times outside my comfort zone while learning new tasks as this expands my skill set further,” she says.
Key to providing good support to our management team and building managers around Sydney is communication and timely resolution, Lana adds. “In all my roles, my focus is always on achieving positive customer satisfaction, by promptly addressing requests and resolving issues as they arise – and maintaining clear good communication throughout,” she says.
Lana loves communicating with people from all backgrounds and countries, a love that led to her studying English, German and Czech, in addition to gaining Masters’ Degrees in Foreign Languages, Interpreter and in International Relationships.
“I was born in Saratov, Russia, so I’m a Russian native speaker and studied English, German and Czech at university. I have always been very passionate about languages and cultures and enjoy the challenge of learning new languages and using them whenever the chance comes up!” she explains.
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Building Managers provide a variety of services that help create a more convenient, efficient and cost-effective building. Strata buildings that have numerous lots – residential, commercial, retail – have an increased amount of traffic and activities which require a professional building manager to oversee and mitigate.
Building Managers organise, control and delegate the strategic and operational management of a building. They are based on-site with a dedicated office from where they manage contractors and suppliers carrying out maintenance and upgrades and provide services such as security, cleaning, and property maintenance. Building Managers can issue keys, accept parcels and manage the adherence of the occupants to the registered by-laws.
Bmaus can assist the owners’ corporation with:
– The management of common property
– Controlling the use of common property by tradespersons and other non-residents
– The maintenance and repair of common property
– Duties such as concierge, security and cleaning
Building Managers usually manage strata buildings greater than 70 lots, however, they can manage smaller strata on a part-time basis at the Strata Committee’s discretion.
Building Managers are appointed by members of a Strata Committee. They are appointed at an AGM or EGM and are administered by the Strata Committee via a Strata Agent.
The Strata Committee of the owners corporation represents owners or owners’ nominees. It is responsible for the day-to-day running of the strata scheme and is elected at each annual general meeting (AGM). The owners corporation decides the number of strata committee members for the coming year at each AGM. An owners corporation may also employ a Strata Managing Agent and/or Building Manager to carry out some, or all, of the responsibilities of the strata committee.
We create a tailored quote by discussing your tenant’s requirements and by conducting an on-site scope of work to assess your building’s maintenance and management requirements such as security, cleaning, coordinating/overseeing repairs and renovations, provision of valet parking, concierge, and/or mail/parcel management, and facilities maintenance such as gardening and maintenance of amenities such as gyms and/or swimming pools.
Bmaus has managers who operate as full-time managers, part-time managers and, in some instances, a combination of remote and onsite managers. As with all our services, we tailor the manager’s hours to meet the needs of your building.
Bmaus employs several ‘floating’ / ‘relief’ Building Managers who are acquainted with your building and its operation and maintenance requirements. This ensures a continuity of quality service during times of leave.
Taking Building Management to a new level
Professionalism is key
Bmaus is an integrated building and facilities management company that has evolved to meet the needs of today’s strata buildings.
Most importantly, we understand we are a services company entrusted with the care and comfort of your homes.
With this in mind, we offer highly professional Building Managers with the necessary skills and aptitudes to meet the needs of your strata, from the simplest to the most complex.
Bmaus is the solution you’ve been looking for.
Our team members have strong expertise and experience in the following:
• Compilation of building defects
• Control of key and access systems
• Management and audit of security operations
• Supervision of communications systems
• Operation of concierge and reception service
• Reporting and advising the owners corporation of all building issues
• Supervision of contractors
• Control of furniture and goods entry and exit
• Enforcement of by-laws and rules relating to the property
• Attending owners corporation and other relevant meetings
To find out more about our services and how we can improve your building’s management, please contact us on 02 8356 7127 or email info@Bmaus.com.au
We look forward to being an integral part of your building’s success!