Annette Morris
Senior Relationship Manager, Building Management Australia

Meet Annette Morris, Bmaus Relationship Manager

With a 20-year background in TV, film and advertising, Annette Morris may not be your typical building management Relationship Manager, however, her past experience has given her valuable expertise that she regularly draws on in her current role at Building Management Australia (Bmaus).

Producing short films and award-winning advertising campaigns for some of Australia’s biggest brands may be far removed from the management of residential and commercial buildings, but they share a focus on communication – and dealing with different personalities, interests and the needs of many people. “They were all people-orientated roles and I draw on them now,” says Annette.

Just like producing a TV advertisement or short film, building management involves a ‘cast’ of people, including an Operations Manager, a Building Manager for each of Bmaus’ buildings under management, in addition to one or more Strata Managers and Owners Corporation representatives. While some people would find this daunting, Annette enjoys the variety it brings: “No two days are the same – which I love.”

In addition to honing her relationship skills, her past roles also gave Annette a modus operandi that helps her in her current role at Bmaus. “In advertising, it’s structured. There’s a schedule and a deadline and everything is considered achievable and resolvable – there is no ‘no’! That’s how I operate now,” she says.

“I’m also big on honesty and transparency, address issues in the moment and don’t sugar coat anything. I invest a lot of personal energy in my work and I like to resolve issues. I call myself a ‘book end’ because when someone asks me a question, I have to have the answer.”

As well as maintaining a strong conduit between all parties, Annette wears many hats: as an intermediary, an impartial ‘sounding board’ for new ideas and solutions, a ‘matchmaker’ helping match the right building manager to the right building, and a ‘detective’, investigating ways to improve each building. “I enjoy going ‘behind’ the scenes, talking to everyone to discover how we can enhance our buildings,” says Annette.

For Annette, a typical day starts with a coffee and a catch up on emails followed by either a meeting with Bmaus’ Operations Manager Paul Heginbotham to discuss priorities and concerns, or a visit to a building to talk to the Building Manager. “I’ll then go through the Building Managers’ reports – to keep up to date on what’s happening in the building and in their work life – before sending them to the Strata Committee or Corporation members and Strata Managers. During the day I’ll chat with our Building Managers and Strata Managers, and if I have a strata meeting that evening (I usually attend two a week), I’ll prepare by reviewing progress updates.

“I’m forever learning. The role challenges me, which I love, and I’ve always had an interest in property. I enjoy keeping people happy and interacting with a diverse community. It’s very satisfying when a person has the confidence to seek my support and guidance.”

After work, Annette finds a walk along her local beach a great way to relax and unwind.

BMAUS Proposal Request

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Building Managers provide a variety of services that help create a more convenient, efficient and cost-effective building. Strata buildings that have numerous lots – residential, commercial, retail – have an increased amount of traffic and activities which require a professional building manager to oversee and mitigate.

The costs of employing a single building manager can be significantly smaller than contracting individual roles simultaneously. Additionally, the costs of maintaining a building are additionally less than repairing problems. Having a service that helps preserve and enhance your most valuable asset is a smart investment.

Building Managers organise, control and delegate the strategic and operational management of a building. They are based on-site with a dedicated office from where they manage contractors and suppliers carrying out maintenance and upgrades and provide services such as security, cleaning, and property maintenance. Building Managers can issue keys, accept parcels and manage the adherence of the occupants to the registered by-laws.

Bmaus can assist the owners’ corporation with:
– The management of common property
– Controlling the use of common property by tradespersons and other non-residents
– The maintenance and repair of common property
– Duties such as concierge, security and cleaning

Building Managers usually manage strata buildings greater than 70 lots, however, they can manage smaller strata on a part-time basis at the Strata Committee’s discretion.

Strata Managers take direction from a building’s strata committee and their role involves duties similar to those of a banker, administrator and lawyer. Strata Managers manage the funds of the building’s owners, issue levy notices, pay contractors, and ensure the owners are complying with strata laws.

Building Managers are appointed by members of a Strata Committee. They are appointed at an AGM or EGM and are administered by the Strata Committee via a Strata Agent.

The Strata Committee of the owners corporation represents owners or owners’ nominees. It is responsible for the day-to-day running of the strata scheme and is elected at each annual general meeting (AGM). The owners corporation decides the number of strata committee members for the coming year at each AGM. An owners corporation may also employ a Strata Managing Agent and/or Building Manager to carry out some, or all, of the responsibilities of the strata committee.

Bmaus can provide a full-time or part-time Building Manager. Your building’s size, amenities and management requirements, as well as your budget, largely determine whether you require a full-time or part-time Building Manager.
Bmaus’s building management contracts are for a minimum of two years.

We create a tailored quote by discussing your tenant’s requirements and by conducting an on-site scope of work to assess your building’s maintenance and management requirements such as security, cleaning, coordinating/overseeing repairs and renovations, provision of valet parking, concierge, and/or mail/parcel management, and facilities maintenance such as gardening and maintenance of amenities such as gyms and/or swimming pools.

Yes, our Building Managers are experienced in managing buildings that have a mix of residential and commercial lots. Each of our managers has a strong understanding of the different tenant and operational requirements of mixed-use buildings.
Yes. All building management contracts can be redetermined as needed. Changes quite often occur in the first year of management as the building’s requirements become more fully known.
Ultimately, our Building Managers report to the strata committee, usually via the Strata Manager. Bmaus provides a comprehensive and thorough report on the building’s activities, which is issued either monthly, quarterly or biannually depending on the Strata Committee’s needs. In addition to the reports and the Building Managers, we also have a relationship manager and general manager who are always on-hand to provide support.
Bmaus has managers who work on the weekends, and some buildings have split shifts with two managers performing a total of 12 hours of onsite management. As always, we adapt services to meet the needs of the building and our clients.

Bmaus has managers who operate as full-time managers, part-time managers and, in some instances, a combination of remote and onsite managers. As with all our services, we tailor the manager’s hours to meet the needs of your building.

Bmaus employs several ‘floating’ / ‘relief’ Building Managers who are acquainted with your building and its operation and maintenance requirements. This ensures a continuity of quality service during times of leave.

Taking Building Management to a new level

Professionalism is key

Bmaus is an integrated building and facilities management company that has evolved to meet the needs of today’s strata buildings.

Most importantly, we understand we are a services company entrusted with the care and comfort of your homes.

With this in mind, we offer highly professional Building Managers with the necessary skills and aptitudes to meet the needs of your strata, from the simplest to the most complex.
Bmaus is the solution you’ve been looking for.

Our team members have strong expertise and experience in the following:

• Compilation of building defects
• Control of key and access systems
• Management and audit of security operations
• Supervision of communications systems
• Operation of concierge and reception service
• Reporting and advising the owners corporation of all building issues
• Supervision of contractors
• Control of furniture and goods entry and exit
• Enforcement of by-laws and rules relating to the property
• Attending owners corporation and other relevant meetings

To find out more about our services and how we can improve your building’s management, please contact us on 02 8356 7127 or email

We look forward to being an integral part of your building’s success!

Level 1, 23-25 Bay Street
Double Bay, NSW 2028.

02 8356 7127

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