Power outage announcements ignite a period of intensive planning and preparation for our Building Managers, to reduce the impact on residents’ safety, security and lifestyle. And while all our Building Managers are all highly experienced in managing power outages, every building is different and every outage brings a different set of challenges.

Power outages in multi-level buildings are more than a temporary inconvenience; they can compromise safety and security and can be costly, as an alternate source of power is sometimes required and sudden shutdowns can damage the building’s systems and machinery, such as the HVAC, water pumps, and lifts.

So it’s not surprising that notifications of power outages of any duration from Ausgrid spark a military-style operation by our Building Managers, who with the backing of our General Manager and Operations Manager, immediately start to plan strategies to reduce the impact on everyone living, visiting and working in their buildings.

One of the first steps our building managers take is to notify the building’s Strata Committee of the proposed power outage and meet with them to discuss considerations and how they will manage the outage. “Our Building Managers understand the importance of collaboration in these situations and liaise closely with strata management and owners committees, which gives everyone peace of mind,” says Building Management Australia Director, Andrew Veron.

Collaboration vital

In multi-level buildings, power outages, even those that take place during the ‘quiet’ hours of midnight to 5am, require considerable planning and management by the Building Manager. This can include checking or providing emergency lighting, hiring an electrician for the shutdown and restart of the HVAC, water pumps and lifts, hiring security guards to keep the building secure, and arranging for service support from the lift and fire protection system providers.

For diverse mixed-use buildings like the Building Management Australia-managed World Tower low-rise, which extends from level 11 (street level) to level 37, even a short power outage requires collaboration with many stakeholders, extensive planning in the lead up, and hands-on management during the outage to ensure the many systems and machinery shutdown and start-up without issue, and adequate access and security is maintained.

“The World Tower can have thousands of people ‘in house’ at any one time, and there’s multiple access points and elevators to consider. Good planning and preparation are crucial to ensure a smooth outcome. On the evenings of the power outages at the World Tower, we had a team of specialists at the ready, as well as the Building Management team,” explains Andrew Veron.

Power outages that last longer than a few hours can be costly events for owners as an alternative power supply is required. An example was when Ausgrid notified the Aston Apartments Strata management in late 2020 of a seven-day power outage, which meant the Sydney CBD building’s owners were facing a cost of around $20,000 for a diesel generator to provide power – plus the constant noise and fumes for an entire week.

“Faced with such a disruptive, long and costly outage, we decided to secure a change in the duration of the proposed outage. Negotiating with Ausgrid is time-consuming – and challenging – but our team is experienced with dealing with external providers and were successful in reducing the outage from a full week of no power – a total of 168 hours – to just three hours of no power and 15 hours of low power, enabling the building’s essential facilities and services to operate, such as lights, doors, fire and security systems and lifts,” says Andrew. “This reduction in outage duration also meant a costly noisy generator would no longer be required.”

For more information on how Building Management Australia handled the power outage at The Aston Apartments, click here. And for more information about the World Tower outage and the solutions Bmaus put in place, click here.