e-Commerce drives parcel locker demand

How is your building coping with increased parcel deliveries? If its foyer is an obstacle course of boxes and perplexed couriers laden with packages, odds are your residents are yearning for a better solution – and fast.

According to Australia Post, Aussies spent an incredible $50.5 billion online in 2020 and every State and Territory recorded double digit growth in online shopping. And this year, the pandemic-fuelled online shopping boom continues.

Unfortunately, many residential apartment buildings aren’t equipped to handle this huge increase in deliveries, and parcel management has become a hot topic among many residents and strata managers.

While Building Managers and Concierges can receive and store a small number of deliveries each day, many are not equipped to store a high number of parcels, nor should parcel management take them away from their responsibilities. Compounding the issue of volume are the special storage needs of many deliveries, like fresh food and drink that needs to be kept chilled, laundered clothes that require hanging to stay clean and wrinkle free, and important documents securely stored without being crushed – all until their recipients find time to collect them. Preventing against parcel theft is also vital.

Parcel lockers providing enormous benefits
Fortunately, the growth of e-commerce has driven a huge interest in parcel lockers, with the global smart parcel locker market expected to grow from $664 million in 2020 to more than $1.4 billion by 2027. The advantages of a parcel locker are many, but they are particularly beneficial in apartment buildings and office buildings where getting a package to the final recipient is more difficult – particularly as a result of the pandemic. The ability to leave the package in a centralised location improves efficiency for the last-mile provider.

And the market is quickly becoming flooded with options – new ‘breeds’ of smart parcel management systems that provide secure 24/7 contactless delivery, storage and collection, including those offered by Australian companies My Parcel Locker and Ground Floor.

While their hi-tech lockers share the basic concept of their school locker predecessors, that’s where the similarity ends: these new systems feature specially designed software, use the internet of things, and comprise a variety of smooth, clean-lined modular units that can be configured to fit your building’s space. The units also come in a variety of sizes and shapes to store an equally wide variety of deliveries, including mail, flowers, dry-cleaning, and large and long boxes – and there’s refrigerated units for chilled food and drinks and heat-sensitive items like medications and beauty products. These lockers not only keep deliveries fresh and in ‘good shape’, but they also reduce theft and, as they can be placed outdoors under cover, reduces the number of people entering the building.

So how do these new smart lockers work? Couriers open the locker doors with a mobile app and recipients are automatically sent a QR code to their phone when the parcel is delivered that, when scanned, opens the locker door. The locker door can then be closed with an elbow nudge, completing the contactless delivery.
Property developers are now also increasingly factoring the need for parcel lockers into apartment and commercial building designs, taking into consideration the needs of the building based on the demographics and the number of residents or occupants. Many older buildings can be retrofitted to accommodate systems, although it’s crucial to speak with specialist providers.

At Building Management Australia, we are mindful of the massive increase in online deliveries and the need to keep lobbies, hallways and other common areas clear of unsecured parcels. Some of the buildings we manage have installed parcel lockers and we’re also working with Owners Corporations for other buildings where there is space to install them.

BMAUS Proposal Request

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Building Managers provide a variety of services that help create a more convenient, efficient and cost-effective building. Strata buildings that have numerous lots – residential, commercial, retail – have an increased amount of traffic and activities which require a professional building manager to oversee and mitigate.

The costs of employing a single building manager can be significantly smaller than contracting individual roles simultaneously. Additionally, the costs of maintaining a building are additionally less than repairing problems. Having a service that helps preserve and enhance your most valuable asset is a smart investment.

Building Managers organise, control and delegate the strategic and operational management of a building. They are based on-site with a dedicated office from where they manage contractors and suppliers carrying out maintenance and upgrades and provide services such as security, cleaning, and property maintenance. Building Managers can issue keys, accept parcels and manage the adherence of the occupants to the registered by-laws.

Bmaus can assist the owners’ corporation with:
– The management of common property
– Controlling the use of common property by tradespersons and other non-residents
– The maintenance and repair of common property
– Duties such as concierge, security and cleaning

Building Managers usually manage strata buildings greater than 70 lots, however, they can manage smaller strata on a part-time basis at the Strata Committee’s discretion.

Strata Managers take direction from a building’s strata committee and their role involves duties similar to those of a banker, administrator and lawyer. Strata Managers manage the funds of the building’s owners, issue levy notices, pay contractors, and ensure the owners are complying with strata laws.

Building Managers are appointed by members of a Strata Committee. They are appointed at an AGM or EGM and are administered by the Strata Committee via a Strata Agent.

The Strata Committee of the owners corporation represents owners or owners’ nominees. It is responsible for the day-to-day running of the strata scheme and is elected at each annual general meeting (AGM). The owners corporation decides the number of strata committee members for the coming year at each AGM. An owners corporation may also employ a Strata Managing Agent and/or Building Manager to carry out some, or all, of the responsibilities of the strata committee.

Bmaus can provide a full-time or part-time Building Manager. Your building’s size, amenities and management requirements, as well as your budget, largely determine whether you require a full-time or part-time Building Manager.
Bmaus’s building management contracts are for a minimum of two years.

We create a tailored quote by discussing your tenant’s requirements and by conducting an on-site scope of work to assess your building’s maintenance and management requirements such as security, cleaning, coordinating/overseeing repairs and renovations, provision of valet parking, concierge, and/or mail/parcel management, and facilities maintenance such as gardening and maintenance of amenities such as gyms and/or swimming pools.

Yes, our Building Managers are experienced in managing buildings that have a mix of residential and commercial lots. Each of our managers has a strong understanding of the different tenant and operational requirements of mixed-use buildings.
Yes. All building management contracts can be redetermined as needed. Changes quite often occur in the first year of management as the building’s requirements become more fully known.
Ultimately, our Building Managers report to the strata committee, usually via the Strata Manager. Bmaus provides a comprehensive and thorough report on the building’s activities, which is issued either monthly, quarterly or biannually depending on the Strata Committee’s needs. In addition to the reports and the Building Managers, we also have a relationship manager and general manager who are always on-hand to provide support.
Bmaus has managers who work on the weekends, and some buildings have split shifts with two managers performing a total of 12 hours of onsite management. As always, we adapt services to meet the needs of the building and our clients.

Bmaus has managers who operate as full-time managers, part-time managers and, in some instances, a combination of remote and onsite managers. As with all our services, we tailor the manager’s hours to meet the needs of your building.

Bmaus employs several ‘floating’ / ‘relief’ Building Managers who are acquainted with your building and its operation and maintenance requirements. This ensures a continuity of quality service during times of leave.

Taking Building Management to a new level

Professionalism is key

Bmaus is an integrated building and facilities management company that has evolved to meet the needs of today’s strata buildings.

Most importantly, we understand we are a services company entrusted with the care and comfort of your homes.

With this in mind, we offer highly professional Building Managers with the necessary skills and aptitudes to meet the needs of your strata, from the simplest to the most complex.
Bmaus is the solution you’ve been looking for.

Our team members have strong expertise and experience in the following:

• Compilation of building defects
• Control of key and access systems
• Management and audit of security operations
• Supervision of communications systems
• Operation of concierge and reception service
• Reporting and advising the owners corporation of all building issues
• Supervision of contractors
• Control of furniture and goods entry and exit
• Enforcement of by-laws and rules relating to the property
• Attending owners corporation and other relevant meetings

To find out more about our services and how we can improve your building’s management, please contact us on 02 8356 7127 or email

We look forward to being an integral part of your building’s success!

Level 1, 23-25 Bay Street
Double Bay, NSW 2028.

02 8356 7127

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